Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  At this time, refunds will be given in the form of store credit. There will be a 10% restocking fee, which will be deducted from the store credit provided to you. 

To start a return, you can contact us at okvelvetdaisy@gmail.com. State why you are returning (item did not fit, etc) If your item is damaged, send pictures of your item for reference. If your return is accepted you will be sent the return address. Return shipping will be at buyers expense. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at okvelvetdaisy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as: permanently reduced items, $20 deals or custom/personalized items. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
Due to the limited quantities of our items and garments, at this time we cannot do exchanges. You may return your item as listed above for store credit. Please follow the return guidelines.

Refunds (Store Credit)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Return shipping will be at buyers expense. If approved, you’ll be provided a return in the form store credit, less the restocking fee of 10%. If more than 10 business days have passed since we’ve approved your return, please contact us at okvelvetdaisy@gmail.com